Professional Excellence III:
Job Tools for Tribal Secretaries and Administrative Assistants
Human Resources

December 8-10, 2008
Las Vegas, NV
$740

If you’re an administrative professional, you need to have much more than traditional “secretarial skills.” To function in today’s office environment, you need highly developed communications and managerial skills to navigate your way through the difficult situations that you often face at work. What’s more, you need to keep a positive attitude while juggling multiple tasks.

In this popular class, we’ll guide you through a typical day at the office, from a common sense approach to getting yourself out of the house and maintaining a healthy lifestyle to appropriate methods for dealing with voice-mail and e-mail, managing office politics, interacting with customers, organizing yourself and preparing for and participating in meetings.

During this class, you’ll use group discussions and exercises to fully immerse yourself in these topics, as well as learn ways to set new standards and push the limits of your job. Our expert instructor will take you through the basics of Microsoft ® Excel and Outlook. You’ll get an in-depth look at writing and editing documents in Microsoft® Word and explore Word features that will help you create documents for any task in a timely manner. Plus, you’ll find out how to use the Internet more effectively and efficiently.

Return to work ready to face your daily challenges head-on with confidence and ease. Get ready to take the next step in your career!

*Instructor subject to change.

Topics that will be covered include:

Getting Out of the House
  • Increase energy — eating a healthy breakfast
  • Motivating yourself
  • Common sense approach to dressing for work
  • Home expectations vs. job expectations
 Arriving at Work — Starting Your Morning
  • Checking and prioritizing voicemails and e-mails
  • Returning calls
  • Leaving appropriate messages
  • Choosing appropriate voice-mail greetings — out of the office, vacation, etc.
  • E-mail etiquette
  • Preparing for meetings and upcoming office events:
    • Organizing your day
    • Planning for distractions
    • Prioritizing work
    • Putting together necessary materials
  • Delegating work
 Getting Into Your Day
  • Handling clients:
    • Maintaining your cool with difficult people
    • Giving clear and concise information
    • General etiquette
  • Vendor relations:
    • Procurement
  • Basic budgeting and money management
 Maintaining Wellness
  • Eating healthy on the job:
    • Lunch
    • Snacks
  • Exercising at work
  • Stress management:
    • Stress indicators
    • Effects of stress
    • Diffusing stress
 Managing Yourself
  • Identifying time wasters
  • Getting organized
  • Setting goals
  • Setting priorities
  • Managing multiple projects
 Dealing with Office Conflicts and Politics
  • Effectively communicating:
    • Verbal vs. non-verbal communication
    • Communication barriers
    • Breaking down defenses
    • Mastering listening skills
  • Giving and receiving criticism
  • Handling anger
  • Identifying potential pitfalls
  • Dealing with co-workers who can’t “get it together”
  • Avoiding office politics
  • Networking to your advantage
 Meetings
  • Planning and preparing
  • Etiquette
  • Taking minutes
  • Teamwork:
    • Group dynamics
    • Leadership styles
    • Decision making through consensus
  • Increasing your participation
  • Encouraging others to participate
 Winding Down the Work Day
  • Organizing your work station
  • Preparing for the next day
  • Determining long- and short-term tasks
  • Finishing business
  • Getting your mind off of work
 Overcoming Professional Setbacks — Getting Ahead in Your Organization
  • Creating a professional game plan
  • Setting long-term goals
  • Making career-building choices
  • Taking adult education and training classes
 Maintaining a Healthy Professional Lifestyle
  • Kicking bad habits
  • Creating healthy habits
  • Addressing personal and professional issues
 Computer Skills and Techniques
  • Microsoft® Outlook:
    • Understanding the basics
    • Setting up meetings
    • Sending e-mail
    • Creating folders
    • Setting up an address book
    • Using out-of-office replies
  • Microsoft® Excel:
    • Why use Excel?
    • Back to basics
    • Imputing information
    • Creating simple charts and graphs
  • Microsoft® Word:
    • Review components
    • Compose documents
    • Edit documents — using the available tools
 Using the Internet
  • Research
  • How to find informative and credible Web sites
  • Narrowing your search
  • Maximizing your time — staying ahead of the game
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