Supervision and Management Skills:
Leadership in the Tribal Workplace
Human Resources

December 11-12, 2008
Las Vegas, NV
$740

If you’re a manager or supervisor, ask yourself: What will motivate my staff? How can I get people to accomplish their duties quickly and productively? How can I instill cooperation and teamwork in my staff? How do I get a difficult employee to become a good employee? How can I continue to keep my employees energized and resourceful?

This course will enable you to expand on personal and on-the-job experiences by applying newly acquired skills and techniques used by leading management experts. Lisa Riggleman,* an expert in management skills, leadership practices, team building and business communications with years of experience working with tribal organizations, will instruct this session. Ms. Riggleman will walk you through practical, hands-on exercises, including problem-solving and other workplace scenarios. You’ll also complete the AMA DiSC Survey™, which will help you identify your behavioral profile and learn about the differences of others and the environment that they require for maximum productivity and teamwork.

This program is vital for all first-time managers and supervisors. It will also improve the skills of more experienced managers. Register today!
*Instructor subject to change.

Topics that will be covered include:

Supervisor’s Role
  • Key job functions:
    • Interpersonal
    • Informational
    • Decision maker
  • Basics of supervision
  • Setting expectations
  • Exercises: Challenges and rewards of being a manager in a tribal organization
 Leadership
  • Your leadership style
  • Keys to strong leadership
  • Mutual respect and integrity
  • Situational leadership
  • Managing diversity
  • Maintaining productivity
  • Exercises: Rating leadership skills, leadership self-assessment and leadership style
 Interpersonal Skills
  • Communicating with others
  • Improving interpersonal work skills
  • Coaching and counseling
  • Motivating your staff
  • Exercises: Communicating at work, coaching role play, motivation pretest, increasing motivation and performance and improving your listening skills
 AMA DiSC Survey™
  • Overview of DiSC
  • Hands-on DiSC test
  • DiSC assessment
 Tools for Effective Management
  • Determining priorities
  • Defining the job
  • Providing the tools and training for success
  • Action planning
  • Exercises: Creating to-do lists, determining priorities, allocating your time, job training, action planning and delegating tasks
 Monitoring and Feedback
  • Supervising the work
  • Establishing standards
  • Monitoring performance
  • Providing feedback
  • Exercises: Case study review, measuring performance
 Conflict Resolution
  • Experiencing and resolving conflict
  • Improving cooperation
  • Dealing with difficult employees
  • Creating and maintaining motivated work teams
  • Exercises: Conflict mode instrument

Register Now